Terms of Use
Last updated: May 2026
1. Introduction and Agreement
These Terms of Service ("Terms") govern your access to and use of the services provided by Clinexa Health, Inc. ("Clinexa," "we," "us," or "our"), including our website at tryclinexa.com and our appointment concierge service (collectively, the "Service"). Please read these Terms carefully.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
2. Description of the Service
Clinexa is an AI-powered appointment concierge service. The Service enables patients to submit a request describing their healthcare appointment needs — including specialty, location, insurance, and availability — after which Clinexa researches available providers, contacts them on the patient's behalf, and works to confirm a booking.
The Service is made available to patients directly and through partnerships with pharmaceutical brands and other organizations ("Partners") that embed or link to the Service as part of their patient support initiatives.
CLINEXA IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. All medical decisions remain between you and your healthcare provider.
3. Patient Users
3.1 Eligibility
To use the Service as a patient, you must be at least 18 years of age, or have the consent of a parent or legal guardian. By submitting a request, you represent that you meet this requirement.
3.2 Information You Provide
When submitting an appointment request, you will be asked to provide information such as your name, contact information, the type of provider or specialty you are seeking, your insurance information, preferred location, and availability. You agree to provide accurate and complete information.
3.3 Appointment Coordination
Clinexa will use the information you provide to research available providers and attempt to schedule an appointment on your behalf. Before confirming any appointment, Clinexa will contact you for your approval. You understand and agree that:
- Clinexa does not guarantee that a suitable provider will be found or that an appointment will be successfully booked.
- Clinexa does not verify the credentials, quality, or suitability of any healthcare provider. • Clinexa is not a party to the provider-patient relationship and is not responsible for the care you receive.
- Once an appointment is confirmed, any changes or cancellations are your responsibility to coordinate directly with the provider.
- Clinexa does not have a direct integration with healthcare providers and cannot confirm whether an appointment was ultimately attended.
3.4 No Fee to Patients
The Service is provided to patients at no charge. Clinexa's services are funded through its Partner relationships.
3.5 Patient Responsibilities
You agree not to submit false or misleading information and not to use the Service for any unlawful purpose or in any manner that could harm Clinexa, other users, or third parties.
4. Partner Users (Pharmaceutical Brands and Organizations)
4.1 Partner Agreement
Access to the Service as a Partner is subject to a separate written agreement between Clinexa and the Partner ("Partner Agreement"). These Terms apply to Partner users in addition to any Partner Agreement. In the event of a conflict, the Partner Agreement controls.
4.2 Permitted Use
Partners may embed or link to the Service from their brand pages, patient support hubs, or other patient-facing touchpoints for the purpose of facilitating appointment bookings. Partners may not use the Service in any manner inconsistent with their Partner Agreement or these Terms.
4.3 Campaign Configuration
Partners may configure certain Service parameters for their campaigns, including specialty preselection, geographic targeting, and intake messaging, subject to the limitations in their Partner Agreement. Partners are responsible for ensuring their configurations comply with all applicable laws and regulations, including FDA promotional guidelines and PhRMA Code requirements.
4.4 Data and Reporting
Clinexa will provide Partners with aggregate reporting on campaign activity, including request volume and booking confirmation rates, as specified in the Partner Agreement. Partners acknowledge that Clinexa does not have direct provider integration and cannot confirm appointment attendance or clinical outcomes.
4.5 Compliance
Partners represent and warrant that their use of the Service complies with all applicable laws, including healthcare privacy laws, anti-kickback statutes, and pharmaceutical promotional regulations.
5. Privacy and Health Information
Clinexa's collection and use of personal and health information is governed by our Privacy Policy and, where applicable, our Notice of Privacy Practices, each incorporated into these Terms by reference. Clinexa has voluntarily adopted practices consistent with HIPAA with respect to protected health information collected through the Service.
6. Intellectual Property
The Service and its content, features, and underlying technology are owned by Clinexa and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, nontransferable license to access and use the Service for its intended purposes. You may not copy, modify, distribute, sell, or exploit any portion of the Service without our express written permission.
7. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CLINEXA DOES NOT ENDORSE OR MAKE REPRESENTATIONS ABOUT THE QUALITY OR SUITABILITY OF ANY HEALTHCARE PROVIDER IDENTIFIED THROUGH THE SERVICE.
8. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CLINEXA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. IN NO EVENT WILL CLINEXA'S TOTAL LIABILITY EXCEED THE GREATER OF (A) $100 OR (B) AMOUNTS PAID BY YOU TO CLINEXA IN THE PRECEDING TWELVE MONTHS.
9. Indemnification
You agree to defend, indemnify, and hold harmless Clinexa and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or misuse of the Service.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Any dispute arising from these Terms will be resolved by binding arbitration under the American Arbitration Association's Consumer Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.
11. Changes to These Terms
Clinexa reserves the right to modify these Terms at any time. We will notify you of material changes by posting the revised Terms on our website and updating the effective date. Your continued use of the Service constitutes acceptance of the revised Terms.
12. Contact Information
Questions about these Terms? Please contact us:
Clinexa Health, Inc.
131 Continental Dr, Suite 305, Newark, DE 19713
Email: privacy@tryclinexa.com