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Privacy Policy

Last updated: May 2026

Plain-Language Summary

This summary is meant to help you understand the main ideas. It does not replace the full policy below.

  • Clinexa collects information you provide when submitting appointment requests, including your name, contact details, specialty needed, insurance, and availability.
  • Clinexa also collects basic information from visitors to our marketing website, including contact form submissions and email signups.
  • We use this information to provide the concierge service, communicate with you, and improve our operations.
  • We share your information with healthcare providers we contact on your behalf, and with our technology and service providers.
  • We share de-identified, aggregate reporting data with our pharma brand partners.
  • We do not sell your personal information.
  • You have rights to access, correct, or delete your personal information.
  • Health information collected through the Service is handled in accordance with HIPAA standards. See our Notice of Privacy Practices for details.

1. Introduction

Clinexa Health, Inc. ("Clinexa," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit our website at tryclinexa.com (the "Site") or use our appointment concierge service (the "Service"). By using the Site or the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Service.

2. HIPAA and Protected Health Information

Certain health-related information that Clinexa collects in connection with providing the appointment concierge service — including specialty needs, insurance information, and appointment details — may constitute protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"). Clinexa has voluntarily adopted HIPAAcompliant practices with respect to how it handles PHI.

This Privacy Policy does not govern the collection and use of PHI. PHI collected through the Service is governed by our Notice of Privacy Practices, which is provided to patients at the time of service. Please review the Notice of Privacy Practices to understand how your health information is used and protected.

Personal information that is not PHI — such as information collected through our marketing website, contact forms, and email newsletter — is governed by this Privacy Policy.

3. Information We Collect

3.1 Marketing Site Visitors

When you visit our website, we may collect:

  • Contact information you voluntarily provide, such as your name, email address, company name, and job title when you submit an inquiry or sign up for our waitlist.
  • Usage data collected automatically, including IP address, browser type, device information, pages visited, and time spent on the site, collected through cookies and similar technologies.

3.2 Patient Users of the Concierge Service

When you use the appointment concierge service, we collect: • Identifying information: your name, phone number, and email address.

  • Appointment preferences: the type of specialist or care you are seeking, your preferred location, and your availability.
  • Insurance information: your insurance carrier, plan name, and member ID.
  • Any additional information you voluntarily provide in connection with your appointment request.

Some of the information you provide in connection with the concierge service may constitute PHI and is governed by our Notice of Privacy Practices rather than this Privacy Policy.

3.3 Pharma Brand Partners

When an organization accesses the Service as a Partner, we collect business contact information (name, title, work email, company) and campaign configuration data provided by the Partner.

4. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Service.
  • Respond to your appointment requests and communicate with you about your bookings.
  • Contact healthcare providers on your behalf to research and confirm appointments.
  • Communicate with you about the Service, including sending confirmations and updates.
  • Respond to inquiries submitted through our marketing website.
  • Generate aggregate, de-identified reporting for our pharma brand Partners on campaign activity.
  • Ensure the security and integrity of the Service.
  • Comply with legal obligations.

5. How We Share Your Information

5.1 Healthcare Providers

In order to research and book appointments on your behalf, Clinexa will contact and share relevant information with healthcare providers. By submitting an appointment request, you authorize Clinexa to share the information necessary to facilitate your booking with appropriate providers.

5.2 Pharma Brand Partners

Clinexa shares aggregate, de-identified reporting with its pharma brand Partners (for example, total number of appointment requests and booking confirmations associated with a campaign). Clinexa does not share individually identifiable patient information with Partners without your explicit consent.

5.3 Service Providers

Clinexa works with third-party service providers to operate the Service, including technology infrastructure, communications, and analytics providers. These providers access your information only as necessary to perform services on our behalf and are contractually required to protect it.

5.4 Legal Requirements

Clinexa may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to protect the rights, safety, or property of Clinexa, our users, or others.

5.5 Business Transfers

If Clinexa is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the applicable privacy practices.

5.6 No Sale of Personal Information

Clinexa does not sell your personal information to third parties.

6. Cookies and Tracking Technologies

Our marketing website uses cookies and similar technologies to understand how visitors use the site and to improve your experience. We use:

  • Essential cookies: required for basic site functionality.
  • Analytical/performance cookies: to understand site traffic and usage patterns (e.g., Google Analytics).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Data Retention

We retain personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. We will retain de-identified or aggregated data, which cannot be used to identify you, for longer periods for analytical purposes.

8. Data Security

Clinexa implements technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure, consistent with HIPAA security standards. However, no transmission of data over the internet is completely secure, and we cannot guarantee the absolute security of your information.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without appropriate consent, we will delete it promptly.

10. Your Privacy Rights

Depending on your state of residence, you may have rights with respect to your personal information, including:

  • Right to access: to know what personal information we hold about you.
  • Right to correction: to correct inaccurate personal information.
  • Right to deletion: to request deletion of your personal information, subject to legal limitations.
  • Right to opt-out: to opt out of any sale or sharing of personal information (Clinexa does not sell personal information).
  • Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at privacy@tryclinexa.com. We will respond to verifiable requests within the timeframe required by applicable law.

Please note that rights with respect to PHI are governed by our Notice of Privacy Practices, not this Privacy Policy.

11. Consumer Health Data (State Law Notice)

Some of the health-related information we collect in connection with the Service may constitute "consumer health data" under applicable state laws, including Washington's My Health My Data Act, Nevada's Consumer Health Data Privacy Law, and similar state statutes. Please see our Consumer Health Data Privacy Notice for additional information about how we handle this data and your rights under these state laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website and updating the effective date. Your continued use of the Site or Service after the effective date constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Clinexa Health, Inc.

131 Continental Dr, Suite 305, Newark, DE 19713

Email: privacy@tryclinexa.com